Went today, 1/15/26, to get my acrylics soaked off. The woman (idk if she is the owner or employee but I am assuming owner) dat me at the table closest to the register and asked me again what I wanted. I told her I would like my acrylic nails soaked off. Instead of soaking them off, she decided to cut and pull them with a cuticle cutter and was also trying to pop them off using a MTA card! She stopped after I pulled my right hand back (multiple times) and exclaimed in pain, i was thinking the pain was caused from my nails being thinner under the acrylic. She looked at my nail beds, stopped and started speaking about something with the other person working, after the fact I realize it was most likely about the damage she caused. She filed the acrylic off my other hand and left them both full of nail dust when I was done. It was only after I had left that I noticed the nail bed on my thumb and middle finger were really, really hurting, I knew they would be a little sensitive after having the acrylic removed but this was extremely painful. When I looked I had noticed she had completely split my natural nail (vertically down the entire nail bed), lifting the one side and causing so much pain on both fingers. I asked for a soak off, not a pop off because of the known damage it causes. Working in a nail salon she should absolutely know and never to that to anyone. She knew what she did, said nothing and tried to hide it. This is significant damage she caused to 2 nail beds, it’s going to take a while to heal and grow out and I am hoping during that time they don’t get infected. Not many nail salons in the area offer acrylic anymore, and I most definitely will never be returning to this salon. I truly wish I could leave 0 stars.